Rental Cancelation Policy

Rental Cancelation, Refund and Damage Waiver Policy

• Cancelations requested 24 hours or more prior to commencement of the rental item will be granted a full refund.
• Cancelations requested the same day will be subject to cancellation fee equating to the first day of the rental period. This compensates for our inability to rent out the product to other guest/customer(s).
• Please allow a minimum of 5 business days for refund processing.

Damage Waiver Policy:

Barrower have the option to buy damage waiver to protect the rental property. No obligation if barrower declines to buy damage waiver, barrower acknowledges that is his/her/their responsibility to pay for lost, stolen or damaged to the product.

Damage Waiver EVC/Scooter $10.00 per day.

ECV Scooter lost parts fees:

• Lost Key Replacement - $25.00
• Lost Battery Charger - $100.00
• Lost Front Basket - $45.00
• Lost Rear Wire Basket with Center Mount $110.00

ECV Scooter lost/stolen fees

Contact Peoples Care Medical Supply immediately at (800) 710-5808 for lost or stolen items in Los Angeles and Anaheim.

Damage waiver excludes lost or stolen items. Not an insurance policy.

The waiver covers only damages to any equipment up to the amount of $500.00, any damage exceeds this amount will be charged directly to the barrower.

The barrower is not responsible for minor wear and tear damage such as paint scuffs or scratches, should the barrower decline the damage waiver, then barrower is responsible for all damage that may occur to the rental property.

 

Mobility Operation and Re-charge Policy:

• Barrower must safely operate mobility devices to avoid harming others.
• Barrower must daily recharge power chair and mobility scooter batteries, regardless of battery meter reading.
• Mobility devices are delivered fully charged without any malfunctions. A battery charger is included with each rental.
• Mobility equipment inspected by professionals before delivery.
• Mobility equipment can be exchanged for an additional $75 fee.
• Barrower contact People’s Care Medical Supply (800) 710-5808 or text (818) 209-1271