Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at (800) 710-5808 or email pcms93@yahoo.com. Please note that returns will need to be sent to the following address: 10938 Vanowen Street North Hollywood, California 91605 

If your return is accepted, we’ll send you a return shipping label, customer pays for the return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at (800) 710-5808 or by email pcms93@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pcms93@yahoo.com.

Return Policy

We want you to be completely satisfied with your purchase. You may return your purchase within  14 days of receipt - see below for exceptions. To qualify for a return, please note the following:

  • Product must be unused, clean and not damaged
  • Original packing and materials intact 
  • 14 Day Returns - Buyer Pays for Return

Restocking Fees

All returns are subject to a 35% restocking charge.

No Returns [Online Store, Walmart, Google, ebay, and Amazon Shoppers]

There are no returns on the following categories of products:

  • Hospital Beds [All Types]
  • Wheelchairs [All Types]
  • Electric Walkers [All Types]
  • Mobility Scooters [All Types]
  • CPAP Masks [All Types]
  • Oxygen Concentrators [All Types]
  • CPAP & BiPAP Machines [All Types]
  • Cold Therapy Units [All Types]
  • Drainage Catheter Kits
  • Knee Braces [All Types]
  • Back Braces [All Types]
  • Batteries [All Types]
  • Walking Aids [All Types]
  • Mattress [All Types]

Return Process

To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:

  • Call (800) 710-5808 to request Return Authorization Number
  • Warehouse must receive item within 15 days of an RA Number being issued
  • Items sent without an RA Number cannot be credited
  • Do not ship item to manufacture, they will not accept it
  • Buyer is responsible for return postage costs

Refund Process

All credits will be given after receipt of item and warehouse inspection approval. No refunds for shipping cost incurred. Refunds will be processed, and a credit will automatically be applied to your credit card, original method of payment within 3 business days.

Any item that is returned more than 30 days after delivery does not qualify for return, nor refunds. 

Inspect Your Product When It Arrives

Damage or Defective Products: Please inspect your package when it arrives. If it is defective, damage or short an item, notify us within 1-3 business days of the delivery. Customer Service (800) 710-5808. If you receive a damage product we will replace any damage or defective parts or replaced the product at manufacture's discretion.

Return your product to:

Peoples Care Medical Supply - Returns Department
10938 Vanowen St,
North Hollywood, CA 91605

Manufacturer Warranties

All new products come with a manufacturer warranty.  Should you experience an issue that is covered under the manufacturer warranty, you may contact the manufacturer directly or contact us at (800) 710-5808 for assistance .  You are responsible for all shipping and handling fees on warranty work.