Mobility Rental Agreement

Peoples Care Medical Supply rents mobility scooters, power chairs, and wheelchairs for travelers and local customers in Los Angeles California.

Supplier delivers equipment to most hotels, airbnb(s) homes, private residence, nursing home, studios, theme parks, across Los Angeles and Orange County California.

Please read the following terms and conditions thoroughly prior to your rental. Renter(s) who fail to notify supplier during the rental period of any service issues will not be eligible for any type of compensation.

Mobility Equipment Rental Agreement terms and conditions:

1. The mobility equipment is the property of Peoples Care Medical Supply and is in good working condition at the service. Renter will return the mobility equipment in the same condition as when received, normal wear and tear is expected at the end of the rental period, and inspection will be completed.  

2. Cancelations: Free cancelation before rental start date full refund will be sent back to your credit card, same day cancelation subject to 35% fee.  

SPECIAL INSTRUCTIONS FOR MOTORIZED EQUIPMENT:

1. All motorized equipment, scooters, or power chairs must be charged every night for a minimum of six (6) hours, with the key out of the ignition. Be aware of outlets that are controlled by a wall switch as they may affect the charging.
2. The "average" daily use of a fully charged battery is 5-7 hours of continues use. This can vary upon many factors, including the wight on the equipment, the terrain and weather conditions. (we do not recommend using scooter nor power chair under the rain, at your own risk if you do)
3. Always take your battery charger with you.
4. Never leave the equipment unattended, as the customer is responsible for it.
5. Always remove the key when getting off the scooter or power chair.
6. Never attempt to use the equipment when the charger is plugged to the unit.
7. One of the most common issues is the "free wheel lever", which is located on the right-side fender. If the scooter beeps 5 times when the key is turned on this means the "free wheel lever" is in the unlocked, neutral position. Shut off the scooter (remove the key) locked the wheel lever toward the back of the unit to D = drive position.
8. Another common service issue is "no power". If the lights do not come on when the key is turned on this is due to a power issue. There will not be any beeps from the equipment. Solution (turned off equipment then find the reset button, push it then turn on device, issue resolved. If you have a transportable scooter and issue is not resolved removed battery pack off the unit and check your fuse, if fuse is damage replace it with another fuse from top tiller of scooter and placing i back to scooter.
9. In the event of heavy rainy weather please keep the top console/controller/joystick covered to minimized water access or damage.
10. Equipment should never be used on uneven hills, sand, or steep areas like gangways. Always get off and walk the scooter up and down those areas. When unsure is better to be cautious, always walk besides, not behind, the equipment.

Responsibilities of supplier and renter: 

1. People's Care Medical Supply will ensure that services are available on a regular business hour(s) Monday - Friday 9AM - 5PM, including Saturday(s) and Sunday(s) basis when reasonable and necessary to meet the needs of renter. Supplier will provide the renter a schedule of regular business hours for the provision of equipment and services as well to access equipment and services after regular business hours.

2. Supplier will provide equipment and services to renter as requested in accordance with their request, location delivery and pickup location and start time and end time of this agreement.

3. Supplier employees will immediately notify renter of delivery delay or pickup delay.

(a) supplier will deliver equipment to renter at the specified delivery location at the time of order received by renter.

(b) delivery to hotel(s), aribnb(s) private residence(s) nursing home(s), studios, theme parks, once supplier has arrived and marked equipment as delivered the renter is fully responsible for the equipment. 

4. Peoples Care Medical Supply is not liable, responsible for loss, stolen, damage to any property that is lost, stolen, damaged, stored or transported by renter.

5. Renter is full responsible to return equipment to supplier at the end of its rental period.  Renter assumes full risk and waives all claims against supplier by any reasons thereof and renter agrees to hold supplier harmless from and to defend and indemnify supplier against all claims based upon or arising out of such loss, stolen or damage equipment.

6. Renter assumes all risk and liability for any loss, stolen, damage or injury, including death, to persons or property of renter or others arising out of the use, operation of using the medical equipment.

7. Lost, stolen, damage insurance is not included in the rental equipment and rates. Renter will reimburse supplier for the full cost of replacement upon demand for any damage, loss, stolen, theft, or destruction of the mobility equipment. The renter understands and authorizes supplier to charge credit card on file for any repair costs, stolen, damage or the replacement costs of the mobility equipment. Renter agrees to the terms and conditions to charge card on file without disputes and accepts full responsibilities. 

8. The following restrictions are cumulative and each shall apply to every use, operation or use equipment. Under no circumstances shall the medical equipment be used, operated by any person: a) under the age of 18; or b) while under the influence of intoxicants or narcotics; or c) in an unsafe manner.

9. Renter shall defend, indemnify and hold harmless Peoples Care Medical Supply all of their agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions and causes of action whatsoever, arising out of or related to any loss, damage or injury claimed by persons that may arise from the use, operation of medical equipment, provided that such loss or damage was not caused by the fault or gross negligence and willful misconduct of Peoples Care Medical Supply or its employees.

10. Renter assumes all costs and expenses of every kind and nature, including legal fees and disbursements arising out of and in connection with the use, operation or using the medical equipment.

11. Peoples Care Medical Supply assumes no liability or responsibility for any acts or omissions of Renter or of Renters agents, servants, or employees.

12. Renter shall require user to operate any durable medical equipment with reasonable care and diligence and comply with the terms of this agreement. Renter shall notify Peoples Care Medical Supply immediately of any and all accidents and damage resulting from the use, operation of any medical equipment.

13. Renter agrees to pay all costs, expenses, and attorney’s fees incurred by Peoples Care Medical Supply in collecting sums due or in regaining possession of any durable medical equipment rented or in enforcing or recovering any damage, losses or claims against renter.

14. Renter or the user of the medical equipment shall in no event be deemed the agent or employee of Peoples Care Medical Supply in any manner or for any purpose whatsoever.

15. Any individual executing this Agreement as renter in a representative capacity shall be bound personally, jointly and severally, with such fiduciary, corporation or other entity as to all obligations, expressed or implied, arising hereunder.

16. If any provisions hereof or the application of any provisions to any person or circumstance is held invalid or unenforceable, the remainder hereof and the application of such provision to other persons or circumstances shall remain valid and enforceable.

Credit and Debit Card Policies

Peoples Care Medical Supply accepts most major credit cards as credit identification and payment at the time of rental online, mail order and telephone orders.

Peoples Care Medical Supply reserves the right, in its sole discretion, to seek a Debit Card authorization hold of the estimated rental charges. When using a debit card at Peoples Care Medical Supply.

If you fail to return the medical equipment as agreed, Peoples Care Medical Supply will obtain additional authorizations from your credit card account to cover the rental charges and the balance value of the such equipment rented.

Peoples Care Medical Supply does not accept dispute charges on credit cards or returned checks or over-drafts based on this policy.

Positive identification in addition to your driver's license may be required, upon delivery of equipment and a picture will be captured by our delivery technician.

No Show Policy

As a courtesy to fellow customers kindly cancel any unneeded reservation as soon as your plans change by calling (800) 710-5808

Rental Extensions

Medical Equipment are returned by the due date/time specified on the rental agreement. If you need to extend your rental, you must call us (800) 710-5808

Out of Battery Policy, scooters, power chairs, hoyer lifts

Are fully charge at the time of delivery, customer is responsible to charge the batteries as needed. If you forget to charge your batteries and become stranded, please call us (800) 710-5808 and can request a new delivery of a fully charged battery unit for additional $95.00 fee.

A tracking device is incorporated into our powered and non-powered equipment rental to ensure the security of our equipment from loss, stolen or theft.